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Home » Other Professions » How I Got a Job at Kenya Airways, The Interview Process, Salary & Advice To Job Seekers

By Tabitha Makumi,

Getting a job at the national carrier is a dream for many Kenyans with Cabin Crew vacancies being the most common and coveted jobs especially among the ladies.

Career Point Kenya recently talked to a former employee at Kenya Airways who served as a Customer Service agent.

Among other things the interviewee revealed how the national carrier conducts its training and recruitment.

How did you get the job at Kenya Airways?
I was introduced to someone who was already working there. I gave him my CV and luckily I was called for an Interview. I started off as an intern, and then I got a 3months contract.

Tells us about the recruitment process especially about the interview process
It was just an oral interview with three panelists. I was asked questions such “Tell us about yourself”, “How to deal with different customers and different attitudes”, “how to handle conflicts” etc

What were your significant roles?
I was tasked with checking in passengers at the airport counters, assisting in ticketing and reservation procedure, ushering passengers to and from the aircraft and answering client enquires about the flights departure and arrival.

Tell us about Kenya Airways working environment
It was a good environment; they offer good training although it is a bit hectic dealing with different kinds of people.

Would you describe Kenya Airways as one of the best employers in the country?
No. This is because in their hiring process they tend to be biased. They only give priority to students who have studied in their training school ‘The Pride Centre’ which is very expensive.

What was your salary range?
At the time it was 25-30 with allowances.

What were your working hours?
It was on shift bases. The morning shift 9.00am-5.00pm and night shift 6.00pm-7.00am

What challenges did you face in your line of work?
I would say dealing with difficult customers and also ensuring accuracy in all check-in procedures.

What don’t people know about Kenya Airways?
There is a lot of pressure and one has to look out for herself because any little mistake you will be sent home.

What didn’t you like about your job?
The fact that they don’t have good job security.

What’s your advice to the top management at Kenya Airways?
I advice them to interact more with their staff and listen to their complaints

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Job Category: Other Professions



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