Five stars! I can't think of any other way to describe our recent trip to Mexico than to say it was five stars from start to finish thanks to Ruth DeMuth at TripGuy Travel. When we started planning the trip, I reached out to Ruth with a few questions and received a response within an hour. That commitment to customer service continued from day one until now. Upon our return, I had an email waiting to welcome us home and let us know that she had monitored our return flights for any problems. Any time I emailed a question, I had a response within an hour or two. I was notified every time the airlines changed our flight times. Days before our departure date, I had emailed Ruth and requested a certain room type knowing that it was last minute and probably not a real possibility. Ruth made it happen. It is good to have someone in your corner who has connections and truly cares about her clients and their happiness. During the stay, we were even invited to a private dinner on the beach because we were VIP clients of Ruth and TripGuy, and the dinner was phenomenal. I can not overstate the top tier level of service we received from Ruth and we highly recommend her services to anyone looking for a travel agent that will truly make your trip magical. Thank you Ruth DeMuth, I will never plan a trip without you again!
Just returned from my Honeymoon to Aruba! Mitch and Alexis helped with the planning and we were not disappointed! We stayed at the Hyatt Regency Aruba (TripGuy's Recommendation) and we are so happy we did! They were easy to work with, always responded in a timely manner, professional and had great recommendations! From the hotel to the off-site excursions we booked, everything was great! With all the wedding planning it was nice to have a bit of a break when it came to the honeymoon details. thank you tripguy!
Ruth has went above and beyond planning a special trip for my husband's 40th birthday. She listened carefully to everything I wanted, made the perfect customized suggestions and seamlessly arranged everything. She was responsive, patient with my changes and extremely knowledgeable. I only wish I'd have known about Ruth's services when planning trips in the past -- she made my life so much easier!
Ruth found the location, Couples Swept Away in Jamaica, for our Destination Wedding and the whole experience with her was fantastic. Prior to TripGuy Travel, I had contacted over a half a dozen travel agencies and Ruth was so easy to work with, knowledgeable about the resort and answered all of our questions. None of the other agencies came close. Not only did she stay within our budget - I did not have to worry about a thing for the wedding except to show up! Thank you for a memorable wedding and honeymoon!
Just returned from Jamaica. Mitch and his team were wonderful to work with as they booked our hotel, Club MoBay, airport transfers, and a couple of day excursions to Negril and the Blue Hole. Everything was flawless. Will definitely use them again!
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