Original review: Sept. 21, 2018
Yes, customer service is horrendous. Luckily, I only tried them a couple of times over about 3 years, so the less you need them, the better your experience. Customer service appears to be worked out of India, where the quality of the analysts are quite poor, and worse yet, they have a habit of disconnecting calls when they can't resolve your issue.
The above said, the service is reasonable for an unlocked BYOP where I was able to use my iPhone 6 reliably for years. I did run into a problem with no data on vacation, but typically, my service was reliable... but s..l..o..w! Just google Straight Talk data speeds. A recent review put them woefully behind every major competitor. It is noticeable, so keep in mind if you like to stream movies or anything else that requires a substantial amount of data.
Finally, I'm leaving them for Xfinity, since Xfinity offers current customers unlimited with 20 gb high speed data at same price that Straight Talk charges for 10 gb. They use the Verizon network, so I'm hoping that the data speed is good as well. I will say, though, that I used Straight Talk online chat to remove auto billing and for the first time, the customer service was great. So, just an FYI... maybe consider using online chat vs calling customer service in India - at least that one experience seemed to work well (assuming I don't get billed next month, of course).
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